BROADCASTS.com

Join us for an overview and demonstration of Amazon Connect, a self-service, cloud-based contact center based on the same technology used by Amazon customer service associates worldwide to power millions of conversations.\xa0The self-service graphical interface in Amazon Connect makes it easy to design contact flows for self and assisted call-handling experiences, manage agents, and track performance metrics \u2013 no specialized skills required. In this session, you will hear from Capital One and T-Mobile on\xa0how they\xa0are using Amazon Connect to provide their customers with dynamic, natural, and personalized experiences.\xa0\xa0See how quickly you can get started with Amazon Connect and build your contact center.