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The Unassuming Undetected Fixed Ops Disruptor
This episode is a mashup of conversations about fixed operations from January through March that reveals how undetected COVID-19 was and how quickly it became the unassuming disruptor that it was. In it we review the online auto parts business of 2019, hear how dealers recruit and develop service technicians, and we see first-hand how dealers are adopting COVID-19 protocols and safety measures.