Cloud and Coffee Season 2 Launch

Published: Nov. 2, 2021, 6:47 p.m.

Co-hosts this season are Christ Oglesby and Terri-Lee Holland. Guest on this episode is Charlotte Lee.

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Timestamps:

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- Start time/introductions (5 mins)

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- Language around modernization (7:25)

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- Legacy Systems (8:30)

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- Government/Industry working together (11:18)

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- People and process approach (14 mins)

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- Scoping down contracts (16 mins)

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- Large contracts and big impacts (20 mins in)

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- What should gov't be doing when creating new contracts? (21 mins)

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- The move from UX to CX (28 mins)

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- Key factors for leadership (30:30)

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- Can technologists start becoming more human centric? (38:18)

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- Continuous education (43:30)

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- Leveraging information architecture (49:30)

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- Does a project management plan call for a change management plan? (53 mins)

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- Process flows and strategy (55:30)

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- Identifying the customer (60:35)