Co-hosts this season are Christ Oglesby and Terri-Lee Holland. Guest on this episode is Charlotte Lee.
\nTimestamps:
\n- Start time/introductions (5 mins)
\n- Language around modernization (7:25)
\n- Legacy Systems (8:30)
\n- Government/Industry working together (11:18)
\n- People and process approach (14 mins)
\n- Scoping down contracts (16 mins)
\n- Large contracts and big impacts (20 mins in)
\n- What should gov't be doing when creating new contracts? (21 mins)
\n- The move from UX to CX (28 mins)
\n- Key factors for leadership (30:30)
\n- Can technologists start becoming more human centric? (38:18)
\n- Continuous education (43:30)
\n- Leveraging information architecture (49:30)
\n- Does a project management plan call for a change management plan? (53 mins)
\n- Process flows and strategy (55:30)
\n- Identifying the customer (60:35)