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b"Occupation violence and aggression in the work place are real and significant threats for every organisation. Whether you are a security manager within a large corporation, a government department, the retail sector or even running your own security business, you need to understand what occupational violence and aggression (OVA) are and how to identify, manage and mitigate the risks OVA represents to your customers and staff.\\nIn this episode, we speak with Dr Tony Zalewski and OVA. As one of Australia's leading authorities on dealing with OVA, Dr Zalewski is\\xa0an experienced security and public safety specialist. He holds four degrees from Australian universities in law, criminology and the social sciences. As a qualified trainer Tony has coached many security and public safety specialists across most industry and professional sectors. He is also a judicially recognised expert and has provided expert advice and evidence in over 500 cases including some of Australia\\u2019s larger personal injury cases on security and safety. He is the author of a recent publication on operational security risk management and brings a rare blend of practical real-world experience and high-end theoretical knowledge to our podcast."