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Avaya Expands Global Alliance with Salesforce Service Cloud
Avaya, a global leader in Customer Engagement solutions, today announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey -- making it easier for businesses to meet the digital demands of today’s customers. This announcement was made at Avaya ENGAGE 2017, the largest gathering of Avaya users under one roof, taking place this week in Las Vegas.