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Have you ever been asked,

• "How much have you customised Dynamics 365?"
• "Is our CRM system customised more or less than average?"
• "Have we customised our system too much?"

I've heard this question lots of times from IT leaders who want to know whether our Dynamics 365 system will continue to be supportable, extensible, updateable and performant.

But how should we answer it? 

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