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In this episode, Richard sits down with speaker, author, and former physical therapist, Amy Lafko.\\xa0 Diving into the diverse topic that is "What is a people-first approach?" Find Amy's book "People First" here

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn\\u2019t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first \\u2013 and exceptional customer care, profitability, and effectiveness naturally followed.

• What is a People First approach?
• A People First approach is a mindset/philosophy of leadership and not a series of tactics.
• What are the foundational building blocks/attributes of a People First Approach?
• Until recently there has been a focus on Patient First.\\xa0 How is this different?
• How have changes within the structure of healthcare employment and delivery over the last 10 years forced managers/owners to rethink how we lead people?
• Are generational differences impacting the way we need to lead and manage?
• How did Covid impact the way we should lead/manage?
• What practical steps can private practice owners take immediately to start along the path of a People First approach?
• What are the consequences of not changing to an employee-first mindset?\\xa0 How have we seen this?

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