BROADCASTS.com

b'

Joining Dan Neumann today is Logan Butler, a Senior Software Developer and Scrum Master at AgileThought, who is currently working in a scaled scrum environment!

\\xa0

Today, Dan and Logan will be discussing conflict with civility. Conflict within teams is inevitable \\u2014 but how you choose to manage the conflict within your team is entirely within your control! In Logan\\u2019s experience as a developer and Scrum Master, he has learned that approaching conflict with civility not only helps you maintain highly positive relationships but also puts you on the right path toward building a transparent and brave team. And, as a former high school teacher, Logan has plenty of experience with conflict management. In this episode, he brings his unique perspective from his days as a teacher to his current role as a Sr. Developer to the podcast!

\\xa0

Tune in to learn all about how to handle conflict with civility!

\\xa0

Key Takeaways

What does it mean to handle conflict with civility? And what can be done to support it?

Dealing with complex situations while maintaining highly positive relationships with the people that we work with

Remembering conflict is not synonymous with angry or yelling; it is simply a problem that needs to be navigated

Empower your team through communication

Create a culture where everyone feels comfortable to speak up

Keep good working relationships with everyone on your team so they stay engaged

How to navigate conflict with civility:

If someone doesn\\u2019t want to participate, don\\u2019t force them

Lead by example and model what you want to see in your team

Explore the conflict through going through SBI feedback model (Situation-Behavior-Impact)

Utilize the Enneagram Personality Assessment tool to better understand a team member\\u2019s personality and perspective

Why is it important for teams to be able to handle conflict well?

Because conflict within teams is inevitable

It is healthy to deal civilly with conflict by not becoming affected emotionally or leave with hurt feelings

Logan\\u2019s three strategies for handling conflict with civility:

Protect your team:

Make sure everybody is treating everybody with respect, everyone is supported, and everyone is built up

Don\\u2019t support misbehavior (i.e. ignoring jokes at someone\\u2019s expense)

Have conversations to make sure everyone is included

Set up your working agreement and ground rules as a team

Look out with empathy:

Consider others\\u2019 circumstances\\xa0

Use group activities to help build empathy (such as retrospectives and the True Colors Exercise)

Think from someone else\\u2019s perspective, then listen, and have a conversation

Walk humbly:

Choose to go in a situation and acknowledge you won\\u2019t have all the right answers

Choose to be a constant learner and look at every opportunity as room to learn

Always be willing to better yourself and go into conflicts looking for what you missed rather than telling the other person what should have been

If you can do these three things, you have set yourself up to walk into a conflict with a demeanor that will ultimately lead to a better resolution and less baggage

The mindset of a continuous learner:

Be proactive in the way that you act humbly by choosing not to go down a path where you become a hero of the team

If you see yourself going down the path of becoming a hero, you can choose to become a team player

Don\\u2019t measure yourself on quantitative things; your value and contribution to the team is more than you can quantifiably deliver to the team

\\xa0

Mentioned in this Episode:

Logan Butler\\u2019s LinkedIn

Eckerd College

Situation-Behavior-Impact Feedback Model (SBI)

Enneagram Personality Assessment

True Colors Assessment

Agile Coaches\\u2019 Corner Ep.26: \\u201cHow an Effective Leader Coaches with Joseph Carella\\u201d

Agile Coaches\\u2019 Corner Ep.20: \\u201cDr. Jeff Thompson on Values-Based Leadership\\u201d

Agile Coaches\\u2019 Corner Ep.32: \\u201cChristy Erbeck on Courageous Leadership\\u201d

Bren\\xe9 Brown: The Call to Courage (Netflix Special)

\\xa0

Logan Butler\\u2019s Book Pick:

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts., by Bren\\xe9 Brown

\\xa0

Want to Learn More or Get in Touch?

Visit the website and catch up with all the episodes on AgileThought.com!

Email your thoughts or suggestions to Podcast@AgileThought.com or Tweet @AgileThought using #AgileThoughtPodcast!