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The word quality is one of the most misunderstood words and yet we see it on signs, billboards, company vehicles, business cards...you name it and people are using the word quality in their title, in a by-line and and in advertising their products and services.

But what does it really mean?

Is it a measurable item?

Who defines quality?

To answer these questions and more, I visit with ABB Measurement and Analytics Quality Manager, Brian Goodin.

In addition Brian discusses The ABB Quality Week that was held at our facility in Bartlesville, OK and the outcomes of the event.

Some of the Quality topics we covered were:

1.  Definition of quality  (1:59)
2.  The importance of customer focus  (2:21)
3.  What is the biggest misconception of quality  (3:33)
4.  Does the customer always know what they need?  (4:25)
5.  How role does process management play in the quality game?  (6:11)
6.  2 approaches to process improvement  (7:37)
7.  What does lean management mean and what does it have to do with quality? (9:19)
8.  The 5 S's  (12:11)
9.  How do the 5 S's translate to quality for the customer?  (14;56)
10.  Key take-aways from ABB's Quality Week  (16:08)

Questions/comments?  Please send them to scott.m.townsend@us.abb.com

Thanks and stay safe!
Scott T

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