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NAV Canada is Canada’s Air Navigation Service Provider. It manages 12 million aircraft movements per year for 50,000 customers across 18 million square kilometers. Before Claudio Silvestri joined, NAV Canada was handling all those aircraft movements just fine - but it’s IT department was a different story. Projects were taking off, but not landing on target. Employees were onboard, but not really engaged. Critical systems were verging on obsolescence. It took a leader like Claudio to grab the stick and right the organization’s course.