5 lessons from new technology leaders - Bruce Ross, RBC

Published: Nov. 22, 2017, 3 p.m.

Bruce Ross is being recognized for his work in transforming RBC into an innovative and customer-focused organization. Thanks to Bruce, RBC is running agile labs, and is using cutting edge technology to improve its customer experience. According to J.D. Power, it ranks as the best of the big five banks in Canada for customer satisfaction. That comes thanks in large part to its innovative mobile apps.