Using XR to Make Training Fun Again with Sprints Jonathan Moss

Published: June 10, 2019, noon

Training employees can be like pulling teeth \u2013 both for the employees and management. But thanks to XR technologies, Jonathan Moss has had success in finding new, innovative ways to get the team engaged in training at Sprint. \n\n\n\nMoss chats with Alan, discussing how XR can be used to invigorate a corporate team, save a company millions, and how it can all be done in-house with a moderate investment.\n\n\n\n\n\n\n\nAlan: Our guest today is Jonathan Moss head of learning, technology, and sales enablement and XR strategy at Sprint. Jonathan and his team proposed to unleash everyone\u2019s potential by evolving the experience and growing Sprint\u2019s consumer sales organization, through learning and sales enablement. Concurrently, they are taking on the industry through utilization of technology to disrupt and design learning that is different from what we\u2019ve ever experienced to date. \n\n\n\nThey are on a mission to eliminate dull and ineffective training. Jonathan is a lifetime learner that continues to challenge today\u2019s norms by thinking in terms of possibilities and realities. His team is working with startups and experts to develop virtual training, mixed reality, real gaming for learning \u2014 not just points and badges \u2014 and has already launched the ability to serve up content at the point of need, using augmented reality.\n\n\n\nJonathan has had the pleasure of leading teams up to 250 people that spanned the entire country, with operating revenues of 14 billion dollars. They have implemented strategies that have changed the growth trajectory of people and results through leadership and employee development programs, redesigning sales processes, integrating technology for improved customer journeys, and cost saving efficiencies, creating operational models that optimize profitability and executing on the fundamentals of business using virtual, augmented, and mixed reality technologies. For more information about Sprint you can visit Sprint.com, and you can follow Jonathan on LinkedIn or on Twitter, and it\u2019s @Jonathan Moss.\n\n\n\nJonathan Moss, welcome to the show.\n\n\n\nJonathan: Hey Alan, great to be here. Thanks for letting me join.\n\n\n\nAlan: It\u2019s my absolute pleasure. You and I have connected so many times, and you know I\u2019ve been really looking forward to this interview. You are a pioneer, a leader, and an industry pundit. The work you\u2019re doing \u2014 both at Sprint, but also on collaborating with everybody through the virtual and augmented reality association \u2014 is fantastic. So thank you for all the work you do. We can\u2019t wait to learn more about what you\u2019re doing, and really drive this message that virtual and augmented reality are not only here, but they\u2019re transforming businesses.\n\n\n\nJonathan: Absolutely. Absolutely.\n\n\n\nAlan: So tell me, let\u2019s start with what you are doing on your day-to-day basis that Sprint, and what are some of the things you\u2019re doing right now?\n\n\n\nJonathan: Yeah. Awesome. So a few things that we\u2019re really doing now is trying to understand all the different technology. So, from mobile AR, virtual reality, mixed reality, and really seeing how we can utilize it for our learning curriculum. What we\u2019ve understood is that this is not only a better scalable way for folks to learn, but also with the immersion it allows for elimination of digital distraction, as well as activating some of the brain regions that we need, and we understand from science, that will allow our learners to retain and apply the things that we\u2019re trying to teach them better. So we\u2019re super excited about the technology and all of its use cases that we\u2019re using today.