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Listen on Mute
Recently, I have come in to contact with people that are really good listeners and they made me realise that I have a lot of improvement to make on how I listen to people. My tendency to try and solve problems as soon as they arrive can mean I am more focused on looking for a solution than listening when someone is telling me their problems. Silence is golden and sometimes it is only in the absence of a response will people really tell you what they need to say.