Knowing the difference between criticism and feedback, as well as knowing how to interpret the intentions of a patient\u2019s feedback will drastically change how you internalize the information and put it to good use.
Feedback can become a huge source of dread, stress, guilt, and even anger. Knowing how to look for the intentions and useful information behind the feedback will change how you understand your patient surveys, as well as alter how you deliver feedback to those around you.
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