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A tough job that we often talk about on\xa0the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service\xa0representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a\xa0lot of the hits from our clients. \n\nThis week, we\u2019re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to\xa0improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for\xa0your clinic.\n\nHosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk with Debbie Boone, CVPM, a co-founder of the North American Association of Veterinary Receptionists (NAAVR). Learn how this organization started, what its plans are, and why you should better train your veterinary receptionists!