Podcasts Technology Valtech Café Connected Experiences: Bridging The Experience Gap

Connected Experiences: Bridging The Experience Gap

Published: May 21, 2021, 5:03 a.m.

The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That\u2019s why in this series of episodes, we\u2019re looking at The Future Buying Journey. \n\nIn this episode we talk to Line Tousignant, VP Strategy & Experience,\xa0about the changing customer experience in retail, with a particular focus on the adaptations we're seeing across the luxury sector. Line discusses the latest innovations, the nuances of the luxury customer experience, and how you can apply digital to enhance luxury expectations even further.