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UXAUS2019 Day 1\nFrom sunset to sunrise. How Australia Post is empowering e-commerce by sunsetting legacy systems to create a bright future for parcel sending.\n\nGet the low-down on how Australia Post has empowered e-commerce through the creation of a single online parcel sending application, designed to replace 20 complex legacy systems.\n\nDespite challenges and compromises, the team delivered a seamless, satisfying experience for Australia Post merchants, providing genuine benefits to business and operations. Hear direct from the Product Manager about what worked, what didn\u2019t and what the team would do differently next time.\n\nThe presentation will focus on dealing with complex businesses, products and systems with key insights into research, influencing the business, finding opportunities and thriving in a dynamic industry where the inconsistency is the only constant. You\u2019ll walk away with strategic tips and tricks including understanding your organisation, selling better, stepping up in your role and the perils of perfection.\n\nThese may be applied to experiences of any scale, in diverse organisations and industries.