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Let me ask you this - \n\nHow certain are you that the product, service, feature that you researched, is delivering positive outcomes for people in the real world? Is it working the way you said it would work? When did you last check?\n\nHuman-centred design practices enable evidence-led decision making. The assumed outcome of this practice is that we build everyday products and services that enhance people\u2019s lives, support positive behaviours and contribute to communities in a meaningful way. But, without effective evaluation, we can\u2019t be sure if what we designed is working the way we said it would.\n\nIn this presentation, learn how to measure what matters and understand if outcomes are being achieved.