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Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent\n\nAs design researchers, we\u2019re constantly trying to ascertain what people do and why. \n\nOften this means digging into what people have done in the past and asking them to predict what they\u2019d do in the future. There\u2019s only one problem: people are notoriously bad at accurately recalling past events and reliably forecasting future ones.\n\nIn this talk we\u2019ll explore key ways in which memories and predictions can be unreliable, what this means for our craft, and strategies to mitigate some of these biases for even better research.