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Creating Excellent Customer Service Cultures with Horst Schulze
In this "Success Interview" podcast episode, I had the privilege of interviewing customer service legend \u2013 Horst Schulze. Mr. Schulze is the co-founder of Ritz-Carlton Hotels. His customer service ideas and practices have become a worldwide standard for excellent customer service. It was a delight to spend an hour discussing how to create excellent customer service cultures!
Watch Interview: https://youtu.be/gSjaK9qrWws