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E14: Hostage Negotiations
Join Tom\xe1s O'Leary and Brendan Walsh as they discuss IBM layoffs, Microsoft's open-source legacy and PricewaterhouseCoopers' call for more software license audits. Former crisis negotiator for the Scotland Yard and risk management professional Chris White joins to discuss the relationship between mega-vendors and clients, the lack of emotional connection in business relationships and how to measure trustworthiness.