Customer Success | Scaling Your Startup S2E9 with Statuspheres Kristen Wiley & Techmates Nicole Beals | E1229

Published: June 9, 2021, 9:09 p.m.

b'Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)'