Podcasts Technology The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) Empathy in AI with Rob Walker - TWiML Talk #248

Empathy in AI with Rob Walker - TWiML Talk #248

Published: April 5, 2019, 6:31 p.m.

Today we\u2019re joined by Rob Walker, Vice President of Decision Management at Pegasystems. \n\nRob joined us back in episode 127 to discuss \u201cHyperpersonalizing the customer experience.\u201d Today, he\u2019s back for a discussion about the role of empathy in AI systems. In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when enterprise AI systems.