Podcasts Technology The Tech Trek Modernizing Data-Driven Decision Making

Modernizing Data-Driven Decision Making

Published: Feb. 22, 2024, 7:35 p.m.

In this podcast episode, Clay Callaway shares his journey of bringing about digital transformation in Delta Dental of California. He talks about their challenges due to siloed data within the organization and how the approach pivoted towards enterprise-wide data management. They began resolving these issues by implementing data governance and building a solid data foundation. Clay emphasizes how combining this data with the right technologies has allowed Delta Dental to think about its business in new ways and improve customer service.

\n

Highlights:

\n

01:26 Start of the Digital Transformation Journey

\n

01:44 The Problem of Data Silos

\n

03:15 Shift to an Enterprise Approach to Data

\n

03:46 Role of Data Governance and Strategy

\n

04:57 Importance of Understanding Business Use Cases

\n

06:01 Evolution of Data Strategy and Roadmap

\n

07:46 Impact of Data on Business Outcomes

\n

10:44 Role of Technology in Data Transformation

\n

14:13 Future of Data-Driven Decision Making

\n

18:14 Impact of Data on Customer Experience

\n


\n

Clay Callaway is the Director of Ops Data Insights and Analytics at Delta Dental of California. He works with business leaders to make data-driven Insights a critical step in decision making. Clay has been with Delta Dental for more than 15 years of his 25+ year career; previously, he was in DDC\u2019s Technology Organization as the Director of Applications Development for Data and Analytics. In this role, he directed data strategy, data architecture, and data management to build and deliver technologies, tools, and solutions, including the implementation of a data governance office and a modern cloud data platform. He was previously an Architect and Manager, where he developed analytics, business intelligence solutions, and tools to help customers, providers, and employees navigate business challenges.

\n

https://www.linkedin.com/in/claycallaway/

\n

----

\n

Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player.

\n

Want to learn more about us? Head over at\xa0https://www.elevano.comHave questions or want to cover specific topics with our future guests?

\n

Please message me at\xa0https://www.linkedin.com/in/amirbormand\xa0(Amir Bormand)

\n