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Kevin Recio - Proactive vs reactive problem management
What you\u2019ll learn:
\nProactive vs reactive problem management
\nManaging the multiple touchpoints involved in a service incident
\nBalancing needs vs the squeaky wheel
\nMeet: Kevin Recio is an Information Technology professional with 6+ years of experience across multiple companies and industries. His IT experience includes enterprise platform implementations, management of IT service operations roles, and development of SDLC processes. He is familiar with ITIL, IT Service Management, and ServiceNow.
\nIf you have any questions for Kevin, please feel free to reach out via:
\nhttps://www.linkedin.com/in/kevin-recio-59a04621/
\nI hope you enjoyed the episode, the best place to connect with me is on Linkedin - https://www.linkedin.com/in/amirbormand (Amir Bormand). Please send me a message if you would like me to cover certain topics with future guests.