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Fan experience is one of the main reasons on why people renew or decline to attend live events. Brian Crow\u2019s Gameday Consulting helps teams such as the NFL\u2019s Buffalo Bills, reinvest itself in fan engagement. That means from top to bottom, every touch-point of a fan\u2019s game experience is measured for quality and customer service. As a professor at Slippery Rock, Crowd also talks about the saturation point of sports management degrees throughout the nation\u2019s universities and the fall-out of being book smart, but not game smart in terms of the industry\u2019s future leaders. Twitter: @GameDayBrian