Podcasts Other The Talent Tango Human Capital Technical Debt

Human Capital Technical Debt

Published: Feb. 21, 2024, 9:26 p.m.

In this podcast episode, Sherri Manning, Chief People Officer at Olo, discusses cultural transformation and maintaining startup-like vitality while scaling up. She asserts the importance of understanding the 'why' of cultural signs and values as the company grows. Sherri introduces the idea of 'human capital technical debt', drawing parallels with the engineering concept of 'technical debt'. She talks about this debt as a backlog of challenges around decision-making and the need for its documentation to better prepare successors. Sherri also stresses involving stakeholders, retaining and rewarding desired behaviors, and viewing the people function as primarily a business problem-solving domain.\xa0

Highlights:

02:56 Discussing Cultural Transformation in Companies

04:03 Balancing Company Growth and Maintaining Culture

07:18 Educating Stakeholders and Implementing Process Changes

20:37 Understanding the Concept of 'Technical Debt' in HR

27:18 Documenting Decisions and Understanding Their Context

Guest:

Sherri Manning brings over two decades of HR leadership experience to her role as Chief People Officer at Olo since 2023. Before Olo, she significantly contributed to BigCommerce's growth and IPO as Chief People Officer and managed HR functions and acquisition integrations at ECG Management Consultants. With a career spanning roles at Q2ebanking, IBM, UniversalPegasus International, Dell, and Colgate Palmolive, Sherri has developed expertise in strategic HR planning, talent acquisition, benefits management, and organizational effectiveness.

Sherri's educational background is equally impressive, holding a BA in Political Science from Phillips University (1985-1988), a JD from the University of Oklahoma College of Law (1989-1991), with a stint studying EU Legal Studies at the University of Oxford in 1990. She furthered her legal education with an LLM in international business law from Georgetown University Law Center in 1992.

LinkedIn: https://www.linkedin.com/in/sherrimanning/

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