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In this episode, we\u2019re joined by Jen Kalal, senior program manager at Amazon. Jen works in recruiting and manages the team\u2019s capacity, figuring out how many new hires are needed, where they\u2019re going to be hired, and how many recruiters are required to help achieve the goal.

One of the most challenging areas right now is human capital, and Jen provides insight into some of the adjustments that had to be made when Amazon gave the directive for remote work.

Jen and I also discuss her biggest challenge, greatest lesson, and some of the technological and operational pain points that the team has had to overcome working remotely\u2014and how, in the midst of everything, she\u2019s become a more empathetic person and manager.

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