Preventing Burnout in Times of Crisis

Published: March 1, 2021, 5:39 p.m.

Companies have faced many challenges during the pandemic, but the best ones prioritized their employees\u2019 mental and physical health\u2014and were successful as a result. In fact, the only way to maintain a healthy work environment is to make sure staff feels safe, heard, and valued. 

Joining Toptal\u2019s Thought Leadership Lead Editor Meredith Bodgas today is Roche Diagnostics\u2019 Bridget Boyle, People and Culture Business Partner, Enterprise Diagnostics North America. She is the former Vice President and Senior HR Business Partner of JPMorgan Chase & Co. and has more than 25 years of experience working in HR. 

Since Boyle joined Roche Diagnostics in 2007, she has helped transform its culture and beliefs, leading to a strong and sustainable relationship with employees, customers, and patients.

In this episode, we talk about how Roche increased its retention rate during the pandemic, all while creating and distributing key COVID-19 tests and diabetes-care products. We also talk about the company\u2019s tactics to prevent employee burnout, the importance of nurturing connections, and how to make workers feel secure and cared for. She explains how Roche dealt with internship programs, recruiting, and much more in an inspiring conversation. 

Some Questions Asked:

  • Tell us about your path to leading people and culture at Roche.
  • Roche has been in the news during the pandemic for creating tests. Can you tell us a little bit about those tests? 
  • You mentioned that you thought about how to feed your essential employees. What do you mean by that? 
  • What did you do for the parents at Roche and the other caregivers?
  • How did you prevent employees from burning out? 
  • Mental health apps exploded in 2020. Did Roche offer any of these to their employees? 
  • How did Roche keep employees physically healthy? 
  • How did Roche approach internships during the pandemic? 

In This Episode, You Will Learn:

  • About Roche\u2019s two types of essential workers. 
  • How Roche ensures people feel connected to leaders and the company\u2019s vision.
  • New ways for providing employees relief. 
  • How Roche makes essential workers\u2019 lives easier. 
  • The positive impact of less formality and more realness.
  • How having a lighter touch in the performance review process increases connection and discussion. 

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