Kate Tulp: Service expert on Kiwis spending nearly 20 million hours waiting for customer services in 2022

Published: March 28, 2023, 7:15 p.m.

In 2022, Kiwis spent almost 20 million hours waiting for customer services.

With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about.

ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking.

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