Jon Duffy: Consumer NZ CEO on the retirement villages coming under fire for contract terms

Published: Feb. 28, 2024, 7:46 p.m.

Retirement village operators have come under fire from the Commerce Commission for their contract terms.\xa0

A dozen retirement operators \u2014including Ryman and Arvida\u2014 have been put on notice because their conduct risks breaching the Fair Trading Act.\xa0

They run a total of 180 villages across the country.\xa0

Consumer NZ chief executive Jon Duffy told Mike Hosking that there's an imbalance of power between facility operators and residents.\xa0

He says there are concerns around the advertising that lures people into a village, and unfair clauses in the residents' contracts.\xa0

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