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Greg Foran: Air NZ CEO talks successful financial results, improving efficiency and getting process right by Christmas
Air New Zealand is promising customers it will get its processes right by Christmas.\xa0
After a successful financial year the airline is looking to improve in other areas, including making the process of flying more efficient for passengers.\xa0
CEO Greg Foran told Mike Hosking baggage collection and connecting flight delays can be up two hours - and this isn't good enough.\xa0
Foran says he's committing to customers, on behalf of the company, that they'll get this right for Christmas. \xa0
He says the main challenges have been building staff experience after employing lots of new people.\xa0
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