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Carrie Hurihanganui: Auckland Airport CEO on the delays in customs and bag collection
Auckland Airport's Chief Executive is acknowledging that the long delays some travellers are facing in customs and picking up bags is unacceptable. \xa0
The issue has long been a problem,\xa0but passengers are now saying some wait times have been even worse this month. \xa0
Carrie Hurihanganui told Mike Hosking that she feels people's frustration and has some herself, but they're working to improve the problem. \xa0
She says they're now meeting with all chief executives from across the airport's eco-system on a fortnightly basis and are committed to resolving the issue.\xa0
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