BROADCASTS.com

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A\u2019s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions\u2019 chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.\n \xa0\n You\u2019ll learn:\n Chick-fil-A\u2019s simple ingredients for great customer service\n The secret sauce for creating consistent customer service\n A simple tool to protect your company culture\n How to transfer your culture to new hires\n \xa0\n Sign up for\xa0The EntreLeadership Podcast\xa0Takeaways\u2014a weekly email where you\u2019ll get\xa0three tangible takeaways and a tactical action step\xa0related to each week\u2019s episode:\xa0https://bit.ly/podcast-takeaways\n \xa0\n Support our sponsors:\n BELAY: https://bit.ly/33SwBlO\n\n Hite Digital: https://bit.ly/HiteDigital\n\n NetSuite: https://bit.ly/NetSuiteEntre\n\n Exodus 90: https://bit.ly/Exodus90Entre\n\n Kyro Digital: https://bit.ly/KyroDigital\n\n \xa0\n Links mentioned in the episode:\n \nThe EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast\n\n Dave Ramsey\u2019s 7 Baby Steps: https://bit.ly/351RpIi\n\n Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt\n\n Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi\n\n \xa0\n Learn more about EntreLeadership Events:\n EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit\n\n EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries\n\n \xa0\n Learn more about EntreLeadership Coaching:\n Elite: https://bit.ly/EntreLeadershipElite\n\n Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups\n\n Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching\n\n Workshops: https://bit.ly/EntreLeadershipWorkshops\n\n Weekly Report Tool: https://bit.ly/WeeklyReportTool\n\n \xa0\n Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq