BROADCASTS.com

In a world where we\u2019re all constantly trying to craft experiences\u2014like that of our customers, patients, users, you name it\u2014New York Timesbest-selling author Dan Heath has figured out how to get it right. And it generally doesn\u2019t involve grand gestures or over-the-top gimmicks. The goal, he says, is to concentrate on creating a singular peak moment, otherwise known as the most positive part of any experience. The good news? Doing so is 100% under your control, whether you\u2019re dealing with customers, team members, or even your very own children. The science behind Dan\u2019s four essential elements of experience is as fascinating as the results they elicit. Join us to find out more.\n entreleadership.com/podcast\n EntreLeadership 1-Day Special Offer from EntreLeadership\n Growing Customer Lifetime Value Worksheet from Infusionsoft\n Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!