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b'While the thought of having difficult conversations may fill most of us with dread, business social scientist Joseph Grenny says avoiding conflict is a big mistake. In fact, he says such conversations are absolutely crucial to an organization\\u2019s health and overall success. Sure, the stakes are high\\u2014and the tension may feel even higher\\u2014but ignoring incompetence or bad behavior only creates alienation and a culture of mistrust. Luckily, Joseph shares practical ways to defuse the situation and achieve a successful resolution. Also joining us is John Felkins, Director of All Access at Ramsey Solutions, with a few dos and don\\u2019ts for handling tough conversations.\\n entreleadership.com/podcast\\n Difficult Conversations Checklist\\xa0from EntreLeadership\\n How to Achieve Work/Life Balance\\xa0from Infusionsoft\\n Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!'