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\u201cI\u2019m sorry.\u201d\nDepending on the context, these can be some of the hardest words to say.\xa0\xa0\nWhether it\u2019s because emotions are running high, you aren\u2019t sure what you\u2019re sorry for (but you feel it\u2019s what the other party wants to hear), or any number of other conflict resolution scenarios, these words often get used and abused, making their impact dull or unintentional.\nIn today\u2019s episode, we define and address the do\u2019s and don\u2019ts of conversational repair, and reveal some common case studies showing the use of these tactics in real life situations.\xa0 Some of the core principles discussed include:\nUsing an apology as a starting point - the beginning of a new set of behaviors (11:10)\nHaving the right timing (12:25)\nKnowing when or how an apology will actually make things worse (13:40)\nHow to not over-apologize (16:35)\nThese are meant to help you formulate a research - backed game plan when going into these types of high risk conversations, so that you can avoid the unintentional consequences that so often occur.\nBecause the fact is that apologies are a messy part of life and leadership, and they will always be required at some level.\xa0\nListed below are the materials referenced in this week\u2019s episode:\nArticle reference (15:20): When Saying Sorry May Not Help\nArt of Coaching Podcast (29:10): E126: Eight Obstacles to Building Buy-In & E207: How Perception Impacts Communication and Relationships\nArt of Coaching Podcast (37:00): E63: Power Dynamics in Leadership & E202: Why Facts and Logic Don't Change Our Minds\nQuestions? Follow this link to ask us! (45:45)\nToday\u2019s podcast is brought to you by our awesome sponsors, Momentous and DFND.\nMomentous: Whether you\u2019re an elite athlete, weekend warrior or just looking to improve your everyday health / performance, check out their entire line of protein and supplements at livemomentous.com and use code BRETT15 at checkout for 15% off! My personal favorites are their fish oil and magnesium, both of which I attribute to my better sleep and recovery.\xa0\nDFND: As our official compression partner, DFND is engineered to help anyone who loves to train and compete go harder longer, recover quicker, and get better faster. Their first line of compression wear was tested on special forces trainees under the harshest training conditions in the world, but now they\u2019re worn by athletes at all levels and anyone serious about performance. Use code: AOC20 to get 20% off your order.