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The University of Michigan\u2019s Rackham School of Graduate Studies\xa0has created a position of Resolution Officer which is responsible for assisting graduate students and faculty members who have issues and conflicts with each other to resolve those conflicts.\xa0 The Resolution Officer works directly with both faculty and students, and also facilitates conversations between them and mediates.\xa0 Her job includes counseling students about available options, supporting students through difficult situations, and connecting students to appropriate resources.\n\nDarlene Ray-Johnson, M.A., has been employed in higher education for 35 years.\xa0 She has served as\xa0student affairs\xa0professional at the University of Michigan for 27 years.\xa0\xa0 She currently serves as Graduate Student Affairs Officer and Resolution Officer in the Dean\u2019s Office at Rackham Graduate School.\xa0 Her professional areas of expertise include social justice mediation, dispute resolution, conflict management and diversity issues. \xa0\n\nZena Zumeta,\xa0internationally known as both a mediator and trainer of mediators.\xa0 She is president of the\xa0 Mediation Training & Consultation Institute,\xa0Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. \xa0Zena\xa0is a lawyer and a former president of the Academy of Family Mediators. \xa0She is the recipient of the Michigan Lifetime Achievement in Mediation Award; the National Education Association/Saturn Corporation Award for Union-Management Collaboration; the John Haynes Distinguished Mediator Award; and the Kumba Award from the National Conference on Minorities in ADR.