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Scott and Jamie are joined by special guest Mary Clark \u2013 CMO of Synchronoss \u2013 this week. Playing to some of Mary\u2019s many strengths they focus on the relationship between operators and their customers, especially in the areas of product innovation and customer experience. Mary offers insights into how this stuff gets discussed at the top table and the challenges involved. They conclude with a look at the smart home as a battleground between operators and OTTs for access to the consumer.\n\nStay up to date with the most important telecoms stories from around the world with the Telecoms.com daily newsletter. Delivered FREE and direct to your inbox every day: http://ow.ly/XPA150KWZmO