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Uber, and how to fix things when trust is broken | Fixable
This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust \u2014 authenticity, empathy and logic \u2014 and actionable solutions to strengthen each leg when they\u2019re on shaky ground.