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In this interview, Timothy Kasbe, Chief Operating Officer of Gloria Jeans, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include: A review of Gloria Jeans and his role as Chief Operating Officer Strategic priorities and his roadmap for the next several years His international career, and how he has adjusted to a role within Russia Retail within Russia and how he has found the technical capabilities of Gloria Jeans, and Russia, from a broader perspective Sources of innovation and how they have changed in the retail space across his career How his time as CIO has prepared him to be the COO Advice on how to follow this same path as a CIO at another company How he handles internal versus external security capabilities Eye on the Trends: Human Technology Interfaces, Virtual Reality, the Internet of Things, Machine Learning, Cloud Computing, the Digitization of Enterprise, Customer Centricity, Security