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In this interview, we discuss COVID’s impact on enterprises, including the productivity benefits and accompanying loss of socialization, how this can cause employee burnout, and what leaders can do to alleviate uncertainty. We also discuss how COVID has impacted the amount of Slack users positively and negatively and the potential challenges a hybrid model of working will present. Lastly, we discuss how people are more attracted to new features versus core improvement to the existing features, the main difference between Slack and Microsoft Teams and how they can be used together, how the demand for synchronous communication can be disruptive to people's time management and their ability to focus, among a variety of other topics.