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This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com. In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include: New Opportunities that can be leveraged through upcoming technologies IT’s structure across multiple regions and countries Importance of interacting with people on the field across different countries Incorporating technologies that serve the 21st century consumer Changing IT’s mindset to becoming customer centric Focusing on improving collaboration and knowledge sharing capabilities Eye on the Trends: Internet of Things; Analytics