In this interview, Norm Fjeldheim, CIO and Head of Global Facilities at Illumina, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include: Illumina’s role in improving health Multiple management and organizational roles for CIOs Importance of technology to drive strategic decisions Cyber security Marriage of technology and facilities Collaboration between employees and divisions Eye on the Trends: DevOps Model