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321: In this interview, Linda Jojo discusses World Class IT Principle Three, Project and Portfolio Management, and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include: Linda’s expanded purview as Executive Vice President of Technology and Chief Digital Officer United’s digital strategy, and how they use digital to enhance both the customer-facing experience as well as internal operations Evolving customer expectations in the travel space How Linda has seen the role of the CIO evolve during the past 10+ years Linda’s view on the role of the Chief Digital Officer Advice for CIOs who aspire to join corporate Boards How United thinks about cyber risk, and how to have the conversation with the Board The importance of machine learning for leveraging data across the company