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In this interview, Kevin Steele, Vice President of Technology of Cars.com discusses World Class IT Principle Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include: How he thinks about the experience for both the car buyer and the dealership His role as Vice President of Technology The way he collaborates with other areas of the organization How he gauges success amongst the customers of his organization The growth of mobility as a channel and how that has evolved the customer experience His strategic planning process How he works to understand emerging technology trends The move from Waterfall to Agile development Common elements from the multiple companies where he has worked within IT departments How he has gone about shaping and instilling the culture of the organizations he has worked in Eye on the Trends: Mobile, Autonomous vehicles, and the Big Data space