312: In this interview, Greg Carmichael, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include: The role of technology in Fifth Third’s business-to-business (B2B) and business-to-customer (B2C) relationships Fifth Third’s multi-pronged technology division Firth Third’s three-phrased strategy for developing and delivering new technologies Why CIOs need to know each business within the enterprise Greg’s career path from CIO to CEO