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In this interview, Eric Yuan, CEO of Zoom, discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include: • Differentiation in the web conferencing space • Differentiation in the web conferencing space • Rationale behind deliberately controlling growth of Zoom in early days • Importance of having a company philosophy to deliver happiness to customers • Possibilities of Augmented Reality in the business world • Impact of Silicon Valley on new and upcoming companies • The need to create a culture of self-motivation for employees • Trade-offs required to build a sustainable company • Hybrid approach to selling to Small Businesses and Large Enterprises • Focus on existing customers rather than only pursuing new customers • Sequoia Capital’s impact on Zoom’s growth