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In this interview, we discuss Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience. We also discuss the advantages the company gained by insourcing talent that was once outsourced, and why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online. We cover the steps Domino’s has taken to create a memorable customer experience both in-store and online, how recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic, and why the company is filling in potholes in every state in the US. Lastly, we discuss how Domino’s is preparing for autonomous delivery, the consumer preference changes that are here to stay post pandemic, and a variety of other topics.