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330: Among the topics discussed with Denis and Gill include: The role of technology in advancing the World Bank Group’s mission, and how it goes about exploring how it can leverage emerging technologies How Capital One is balancing the need to explore and leverage new technologies with the reality of its legacy systems The rationale, key activities, and challenges around both organizations’ migration to the cloud The World Bank’s transition from waterfall development to agile development The value WBG sees in blockchain, and some of the proof of concepts they are exploring in their blockchain-focused innovation lab such as land titles and remittances The implications of blockchain in the financial services industry, especially regarding the security benefits How large organizations can facilitate trust with their customers, and the challenges of competing  with consumer-focused technology companies The challenges facing the WBG ITS department, such as budget cuts and expectation to deliver more results with less resources Gill’s perspective on Capital One’s innovation lab, such as the way in which it is organized, its impact on attracting talent, and some of the innovations that have come out of the lab Eye on the trends: artificial intelligence, voice interfaces, and cognitive insights